Terms & Conditions
Your booking:
When you make a booking and we have accepted your initial payment, whether it is a deposit or the full payment, a contract is formed between us. Below are the terms and conditions of that contract.
Paying:
When you make an online booking, we require an initial non-refundable deposit of £50 per cabin to confirm the booking. We then require the full payment no later than 4 weeks prior to your holiday start date
If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking.
If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation, and we reserve the right to cancel/re-let it.
Methods of payment:
We can accept payment by PAY PAL. We do not accept debit and credit card (we do not accept American Express) and BACS payments.
Alterations:
Once you have confirmed your booking you cannot change any of the details without our agreement. In these circumstances we will do our best to help make minor alterations in advance of your holiday, however, charges may apply.
Once you have received your booking confirmation, if any information is incorrect, then you must inform us straight away to try to rectify any errors.
Cancellation Terms & Procedures:
We recommend that you take out insurance cover for your holiday, as once you have paid your deposit you have entered into a contract and are liable for the full holiday cost, even in the event of cancellation. If you wish to cancel your holiday please contact us, then confirm your cancellation in writing either by post or email. We will then confirm your cancellation by return either by post or email.
If you are cancelling your holiday booking up to 4 weeks before your date, we may be able to offer a proportion of your deposit or holiday cost on cancellation.
If possible, we will offer to transfer your booking to alternative holiday dates, (subject to an administration charge which will be retained from your original booking cost).
Prices:
All prices stated are inclusive of VAT at the current rate. We operate a dynamic pricing structure that varies according to availability and season, once a booking has been made the price cannot be altered.
Your Group:
Only those persons listed with the booking can occupy your holiday accommodation. We reserve the right to ask any persons not listed to leave the park at any time.
Number of People:
The number of people in your group (including children & babies) must not exceed the maximum capacity of the holiday accommodation. A maximum of one infant, sleeping in a cot, under the age of 2 years may be accommodated over and above the maximum capacity, subject to our discretion. The maximum number of guests in each cabin (and as stated on our website) must not be exceeded.
We have the right to refuse your booking.
No Hen & Stag parties allowed.
Children:
Children must be supervised whilst on our site and are the responsibility of their parent/guardian during their stay. Never allow children to play near or in the streams/rivers, as there are areas of deep water.
Pets:
We have a NO PETS policy.
Any customer who brings their pet on holiday will be asked to leave.
Vehicles:
There is a speed limit on our site of 10mph, which must be adhered to. Vehicles are driven and left at your own risk and we are not responsible for loss or damage. We allow a maximum of 2 motorised vehicles to be parked alongside each cabin.
We do not allow commercial vehicles at Cateran Rest unless by prior agreement. Electric scooters and recreational vehicles are not allowed. Electric cars CANNOT be charged at Cateran Rest.
Arrival:
Your accommodation will be available from 4 pm on the day of your arrival.
We kindly ask you to advise us in advance if you expect to arrive after 8 pm.
Departure:
You must vacate the cabins by 10.00 am on the day of your departure.
Charges will be incurred for late check-out that has not had prior agreement. Should you wish to arrange a late check-out, please contact the office the day prior to departure to discuss (charges may apply).
Special Requests/Requirements:
If you have any special requirements or requests regarding your stay with us, such as late arrival, group requests etc. then please notify us at the time of booking so that we can do our best to accommodate you.
We may not always be able to guarantee your request, however, we endeavour to do our best to meet your requests as often as possible.
Guests with a Disability:
If you have any special requirements, please let us know at the time of booking. We will do our best to meet these requirements, but they cannot always be guaranteed. If your special request is a necessity for you to be able to take a break or any member of your party has restricted mobility or access requirements, please contact us.
No Smoking:
Please note all cabins are "No Smoking".
Smoking is permitted outside and we would kindly request that you do not leave any litter outside. Charges will apply if you are found to be smoking in the accommodation. E-cigarettes MAY NOT be used in the accommodation
Use of accommodation:
You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. Covid regulations request you strip beds and store bed linen in the bags provided. Towels should be put in a separate bag.
We reserve the right to charge you for any extra cleaning, missing items, or damage, this could be to the value of £250.00. An inventory is available on request.
We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.
You must not hold events (such as parties, celebrations, or meetings) in your accommodation without our prior agreement.
Wireless Facilities:
Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions which are available when accessing the system. The facility is not subject to any security/filtering measures and requires continuous parental supervision when used by children.
Restrictions:
We would appreciate no noise between 10 pm and 8 am, music should always be played quietly.
We do not allow open fires on our site; this includes fire pits.
Please ensure you use only Cateran Rest barbeques.
Your Personal Possessions:
We take all reasonable steps to safeguard our cabins and hope we will have no cause for concern during your holiday, but guests remain responsible for looking after their own belongings. Please remember to secure any vehicles or bicycles and try not to leave valuable items on display. If you are bringing anything valuable with you on holiday you should check it is adequately covered by your insurance. We do not accept liability for loss or damage to your belongings.
Your behaviour:
You are responsible for the behaviour of all members of your party. Behaviour should not be excessive, noisy, or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or your party to leave immediately if your conduct results in Police attendance or is considered by us to be inappropriate: likely to cause harm: or impair the enjoyment, comfort or safety of anyone: or is likely, in our belief, to breach any of this agreement. No refund or compensation will be given in these circumstances and Cateran Rest reserve the right not to accept any future bookings from you or any member of your party.
We have a zero-tolerance policy on drugs. Anyone found to be taking illegal drugs or any other illegal substance will be asked to leave our site and will not receive a refund for any part of their break.
Dangerous Items:
No guns, knifes, firearms, air weapons, archery equipment, fireworks (including sparklers) or similar items may be brought onto our site under any circumstances by you or anyone in your party.
Comments or concerns:
If you have any concerns or are dissatisfied with any aspect of your holiday, please let us know. We will endeavour to help you immediately so that you can enjoy the rest of your stay. If you do not give us the opportunity to resolve any problem by reporting it during your stay, we may not be able to deal with it positively on your return home. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns. If at the end of your holiday, you feel that we have not provided a satisfactory solution, the lead guest should contact hello@cateranrest.com.
Please submit any written comments within 14 days of returning from your break so that we may properly review and reply to your feedback. Please write your Booking Number on any correspondence.
We shall not take responsibility for any matter of which you were aware and which you did not bring to our attention during your break.
Website:
We have taken great care to ensure accuracy of our website, however, information and prices may have changed by the time you book.
Lost Property:
Should you forget something then we are happy to arrange for this to be sent back to you at a minimum charge of £10 (larger items will cost more). Alternatively, you can arrange for the item to be collected. Lost property is kept for 14 days then disposed of.
Marketing:
We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information. If you do not wish to receive this information in the future, please contact us. We will not pass your information on to any third parties for marketing use without your permission. Do we want this?
Hot tub Accommodation Guidelines
We hope you enjoy relaxing in your hot tub and please follow our guidelines below for your safety (these are also available alongside your hot tub). We will test and treat your hot tub daily and we request that you do not use your hot tub during this time.Will we?
Hot Tubs Dos & Don’ts Advice
Bubbling Away - Our hot tubs are pre-set at the advised temperature of up to 40 degrees centigrade. This temperature cannot be altered and any temperature change must be requested by the guest to our team.
Scrub down - please remember to remove any make-up/cosmetics/fake tan and take a shower before taking a dip.
Stay safe - tie up long hair and do not submerge your head into the hot tub water for safety reasons.
Children - young children should never be left unattended near to, or in, the hot tub and children under the age of 4 years should NEVER be taken into the hot tub.
If in doubt, sit out - we recommend that you seek medical advice before using the hot tub if you suffer from heart/circulatory problems, are pregnant, have any infectious skin conditions, are taking medication or generally feeling unwell.
Smoke-free zone – Do not smoke whilst enjoying the bubbles.
Bubbles – Please do not add any bath products to the hot tub (bubble bath/shampoo or body oils) this could result in your hot tub having to be drained down and cleaned and may incur an unwanted cost to your holiday.
Alcohol – please do not consume alcohol when using the hot tub and consider whether it is safe to use the hot tub if you have been drinking alcohol, as this is for your own safety.
Please use plastic glasses provided for drinking around the hot tub area/outdoors.
Wrinkly - we recommend you submerge yourself for no longer than between 15 to 20 minutes per session. (Over exposure can result in nausea, dizziness, fainting or skin irritation).
Put a lid on it - do remember to put the cover over the hot tub once you have enjoyed your dip. The temperature will always drop a few degrees as soon as the lid is off, so please allow it time to heat back up between dips.
Tight squeeze – please note that the hot tub is only for use by registered guests who are occupying the hot tub accommodation.
Longer holiday - If you are staying with us for longer than 7 nights, we will need to carry out a routine maintenance drain down. The hot tub will not be in use during this essential maintenance, but our team will have the tub filled as soon as possible for you.
We will arrange with you a suitable opportunity for this maintenance to take place in advance.
In the unlikely situation that the above guidelines have not been followed and the hot tub requires deep cleaning, our team may need to carry out emergency maintenance to drain down and clean the hot tub to ensure the hot tub is safe for you to use. On this occasion, the hot tub may not be ready for use on the same day, depending on the cleaning required (charges may apply).
Finally - The Cateran Rest will not be liable for any incidents that occur should these guidelines not be adhered to.
If you have any queries or require any further information regarding the above conditions please contact us.